Lead 0142 arrived at 09:14
via partner ingest api
Weighted capacity routing
weighted by workload, tier and conversion
Application sent
Owner assigned in 14 seconds
SLA clock started at ingest
LIVE · RECORDING · CONSENT
Call in progress
04:12 · Cristina Duarte
Relay, live — “ask about the open position”
Documents in, stage → Funded
e-signature captured on the record
Eligibility scored on components
no code path stores a bare score
Pushed to five ad platforms
server-side, deduped

The system your revenue runs on.

Custom CRM, software and integrations — built around how your business actually operates, then run by the engineers who built them.

Systems we connect, every day
SalesforceHubSpotTwilioStripeGoogle AdsQuickBooksSlackZapierDocuSignMicrosoft 365
What usually goes wrong

Nobody has a marketing problem. They have seven tools that never met.

A lead arrives and nothing routes it. The rep finds out an hour later. The CRM says one number, the ad platform says another, and the person who could fix it is the person who left.

01

It arrives nowhere

Web forms email a shared inbox. Partner leads sit in a spreadsheet. Nothing has an owner.

02

The clock never starts

No SLA, so nobody is late. Speed to lead is a story people tell rather than a number anyone sees.

03

The stages are fiction

Reps work around the CRM instead of in it, so the pipeline reflects what was typed, not what happened.

04

The numbers disagree

Marketing reports one figure, finance another. The ad platforms optimise on whatever they can see.

What that costs, measured
Time from submit to first human contacthours, not secondsunmeasured
Leads with no owner at end of daynobody counts themno SLA
Conversions the ad platforms can seeform fills onlybidding blind
What we build instead

One system, from first touch to funded.

Custom CRM, the integrations around it, and the reporting layer above it — designed together, because that is the only way the numbers ever agree.

Running in production
Lending platformlivereplaced a Salesforce org
Partner ingest APIlivesynchronous accept
Attribution pipelines5 platformsdaily
The platform

Custom CRM

Data model, stages, permissions and workflows shaped to the business — not a template with fields renamed.

Custom CRM development →
The connective tissue

Integrations and automation

Partner ingest APIs, dialer, documents, e-signature, messaging — with the compliance gate in front of all of it.

Systems integration →
The measurement layer

Attribution and reporting

Funnel milestones pushed server-side to the ad platforms, deduped, so bidding optimises on revenue.

Data and reporting →
Speed to lead

An owner in seconds, chosen on merit.

Round robin assumes every lead, every rep and every workload is equal. Ours weighs live capacity, tier and six months of conversion, then starts an SLA clock the moment the record exists.

See how routing works →
inbound queue
Meridian Freightassigned14s
Halewood Dentalassigned09s
Corvo Logisticsrouting—
relay · sms thread
Hi Cristina — I'm Rachel's assistant. She asked me to check in about the funding enquiry.
yes go ahead
Roughly what does the business do in monthly revenue?
4 captured fields1,840 tokens · $0.03
Relay

An assistant that knows when to stand down.

Relay texts as the rep, captures the qualifying floor, and hands the thread back the moment a human replies, the merchant asks for a person, or the message ceiling is reached. It never asks for a financial identifier, because there is nowhere to write one.

See how Relay works →
How an engagement runs

Four stages. No hand-off to a delivery team you never met.

01 — Diagnose

Sit with the floor

We watch the work happen before proposing anything. The constraint is rarely where the brief says it is.

02 — Architect

Draw it first

What connects to what, who owns which step, where each number comes from. Signed off before a line is written.

03 — Build

Ship in slices

Working software in front of real users early, in your repository from the first commit.

04 — Run

Stay on

The engineers who built it are the ones who keep it running. There is no support tier to escalate through.

Ownership

The commitments most firms won't put in writing.

Commercially inconvenient, which is exactly why they are worth publishing.

“The repository is created in your organisation from the first commit — not transferred at the end, which is the arrangement that goes wrong. We take no commission, referral fee or partner margin on any software we recommend, which is what makes the recommendation worth having.”

Omnivance engagement termsPublished on every proposal
The stack

Thirty-plus platforms, shipped against.

Platforms we implement, services we build on, and the infrastructure underneath. None of these marks means a partnership — it means we have shipped production code against their API.

30+PLATFORMS

Tell us what's happening.

You do not need to diagnose it first. Thirty minutes, no predetermined package, and a straight answer about whether we're the right people.

Based
United States, working worldwide
Engagements
Project, platform or ongoing
Code
Yours from the first commit
Software
No commission, ever